FAQ -常见问题

Doctor Diagnosis

勃起药品说明

1.    作用机理
ED药物属于5型磷酸二酯酶抑制剂(简称PDE5抑制剂)。 PDE5抑制剂会影响阴茎血管内壁的平滑肌细胞,从而对勃起产生作用。他达拉非(Cialis)和西地那非(Viagra)都是此类产品,只是作用有效期不同。

2.    他达拉非(希爱力)
他达拉非是一种长效药物。它平均持续36小时。
每次10毫克,如果出现副作用,则减少至5毫克,如果需要更多作用,则增加至20毫克。
也可以每天服用5 毫克。

3.    西地那非(万艾可)
这种速效药物,在性生活前一小时空腹服用,有效期持续四小时。
初始剂量50毫克,如果出现副作用,则应减少至25毫克。
可增加至100 毫克

4.    副作用
他达拉非和西地那非的副作用相似,包括面部潮红,流鼻涕,头痛,恶心或消化不良。

5.    禁忌
上述勃起药物不可以与硝酸盐类药物同时服用:例如:硝基喷雾剂或硝基贴剂(用于治疗心脏病和心绞痛),波普尔或硝酸烷基酯。

可能有视觉或其他副作用,请看医生。

我需要提前开好处方么?

 不需要。我们有医生根据问卷信息为您提供处方。在您完成注册、填写问卷、上传ID后,在1天内药品直接由药房发出。

Do I need a prescription?

You don't need a prescription since one of our partner doctors will be providing a telehealth consult for you and providing your prescription. Once you have created an account, submitted your medical questionnaire, uploaded your ID, the doctor will review your questionnaire and determine whether its appropriate to do a telehealth visit with you.  Once the consult is completed, they will then fax the prescription to our pharmacy. If you have a prescription already, you can choose to transfer it to our pharmacy. Please Contact Us for more information for Rx transfers. 

你们卖哪几种药?处方药?仿制药?品牌药?非处方药?

我们平台专注常用药,勃起药和避孕药,处方药,,并可按您的需要提供品牌药或仿制药[例如:辉瑞万艾可(伟哥)和西地那非]。所有产品均由加拿大药监局批准,在我们药房实体上架凭处方配售。
我们也提供少量须跟处方药配合使用的非处方药以方便顾客。

What types of prescription drugs do you provide?

We are a full service pharmacy located in Burnaby, BC. For our telehealth services we have narrowed down to just erectile dysfunction, birth control and regular medications (medications you take regularly). What you have access to are what we have on our shelves which consists of branded prescription medications and generics (such as Viagra vs Sildenafil). All of the products are provided by Canadian authorized wholesalers and are Health Canada approved. 

为什么要填问卷?

我们服务的众多好处之一是,您无需与医生直接交谈。因而医生需要依据您填写的标准化问卷来完成诊疗要求。医生和工作人员在必要时将通过我们安全保密的app系统与您联系。

Why do I have to submit a medical questionnaire

In some cases the medical questionnaire will take the place of a regular consult, (over the phone/over webcam), the physician will only have to follow up with you over our encrypted chat app. In cases where you have to do a telehealth consult with the doctor, filling out the questionnaire will make the doctor's job easier to assess your health. 

我需要见医生么?

不需要。药房为您提供一种更轻松、更便捷的方式来获得某些药物。如果您需要检查上述四项以外的其他健康问题(如心脏病、糖尿病等),我们建议您亲自咨询您的家庭医生。​

Do I have to see the doctor?

No, not per say. BC Drugs offers you a simpler simpler version to get particular medications. If you require other medications such as heart medications, diabetic medications please consult your primary health provider. 

我的ID证件照片和个人信息,你们药房如何处理?

我们的系统对客人个人信息完全保密。在付费成功后,您的信息会在网站上自动删除,而转至医生的EMR系统及药房的TELUS 系统,并依照加拿大法规保存10年。这与您的家庭医生诊所或其他美加持牌药房是一样的。

My photo ID, my personal information, what do yo do with it?

Our systems value privacy. After you successfully complete your purchase, all information from the website are deleted. The information that are kept is kept within the doctor's EMR (Electronic Medical Record) and the Pharmacy's EHR (Telus) system for more than 10 years. This is the same as seeing your family doctor. 

费用介绍

医生就诊费: $40, 可开1年的处方 (建议开最大的量) 

药费:药费:具体见药品

邮寄费:邮费:大温地区平递$15,加急$30,加拿大境内其他省市及境外,请咨询客服。 

Fees Introduction:

Doctor Fees: $40 per consult, 1 year prescription max (Recommended)

Drug Fees: depends on drug

Delivery: $15 regular, $30 expedited 

我本人在温哥华我可以直接来药房取么?

可以。来药房取药前需要在网上支付。

I live in Vancouver, can I come pick up?

Yes you can, please prepay online. 

我有MSP(加拿大公共医疗保险)还需要付审卷费(就诊费么)?

​需要。我们提供定制化服务,属私立领域,在大部分情况下需要支付医生的费用。不过付一次可以拿一年的药品。

I have MSP (Public Insurance) do I still need to pay the consult fee?

Yes, we have made our services uniquely private, you will need to pay for this service. However you do get 1 year of prescription for the partner telehealth service. 

我有私人医疗保险,你们可以直接帮我去申请补助么?

我们目前只能由药房系统在线提交请求,具体请查询您的保险范围。

I have private insurance, can you help me claim it?

Yes we can process extended insurance, please contact customer service. 

批准后?

我们的药房工作人员会用在线交谈工具与您取得联系,协助您付费成功后,用快递尽快寄出药物。

在发药前,我们的药剂师为您提供药物咨询和指导,如果我们在24小时内未收到您的答复,我们的药剂师会尝试通过电话或短信与您联系.

What happens after the medical questionnaire gets sent?

Our staff will let you know the questionnaire gets sent out and when we receive a prescription. You will receive a payment notice whereafter we will prepare the package for shipment. Before we send out the package, our pharmacists will need to contact you to provide guidance. We will reach out to you via email, SMS, or the app chat. 

​我怎么跟客服沟通?

点击“在线客服”,我们的工作人员会在及时跟您沟通。另外您也可以加我们的公众微信号 bcdrugs

How do I communicate with customer service?

Just click chat with online customer service and one of our staff will chat with you. You can also contact us on wechat at bcdrugs. 

你们的医生是有牌照的么?

他们都是有牌照的真正的加拿大医生!他们会审查客人提交的在线问卷,根据您填写的情况决定是否给您开写处方。您可以到卑诗省医师协会官方网站www.cpsbc.ca查询开方医生的资质。

Are your licensed doctors licensed to practice?

Yes they are! Our doctors are licensed to provide telehealth in BC and Ontario. If you wish to learn more about them you can go to www.cpsbc.ca for more information. 

你们提供家庭医生么?

请到集团主页www.elicare.ca查询。

 

Do you accept patients for family practice?

Please visit the partner doctor website elicare.ca