Privacy Policy

About BC Drugs Pharmacy

BC Drugs Pharmacy (“BC Drugs,” “we,” “us,” or “our”) is a duly licensed pharmacy operating under the laws of British Columbia, Canada.

Applicable Privacy Laws

We collect, use, and disclose personal information in accordance with the following legislation:

• Personal Information Protection Act (PIPA), SBC 2003, c. 63 — British Columbia's primary private-sector privacy law
• Personal Information Protection and Electronic Documents Act (PIPEDA) where federal jurisdiction applies
• Pharmacy Operations and Drug Scheduling Act (PODSA) and the College of Pharmacists of BC Standards of Practice
• Health Professions Act and applicable professional standards

Information We Collect

We collect personal information that is necessary to provide pharmacy and telehealth services, including:

• Identity information: full name, date of birth, government-issued photo ID
• Contact information: phone number, email address, mailing address
• Health information: medical history, current medications, symptoms, and other information provided in intake questionnaires
• Payment information: processed securely via Stripe; we do not store card numbers
• Prescription records: prescriptions issued by licensed physicians and dispensing records
• Device/usage data: IP address, browser type, and usage logs for security and fraud prevention

Why We Collect Your Information

We use your personal information to:

• Verify your identity as required by Canadian pharmacy regulations
• Facilitate telehealth consultations with licensed BC physicians
• Dispense prescription medications safely and accurately
• Process payments and arrange delivery
• Maintain patient records as required by provincial law (minimum 10 years)
• Comply with regulatory obligations to the College of Pharmacists of BC
• Communicate with you about your order, prescription status, and pharmacy counselling

How We Store and Transfer Your Information

After your order is completed, information you provided through our website is removed from the web platform. Your health and prescription records are then retained in:

• The prescribing physician's Electronic Medical Record (EMR) system
• Our pharmacy's dispensing system (Telus Health / Kroll)

Records are retained for a minimum of 10 years as required under BC pharmacy regulations — the same standard applied by any licensed pharmacy or physician's office in British Columbia.

Our platform infrastructure uses Supabase (data stored in Canada/US data centres) and Stripe for payment processing. All data is encrypted in transit (TLS) and at rest.

Disclosure of Your Information

We do not sell or trade your personal information. We may share it only with:

• Licensed BC physicians for the purpose of issuing prescriptions
• Third-party service providers (Stripe for payments, courier services for delivery) bound by confidentiality obligations
• Regulatory bodies such as the College of Pharmacists of BC or law enforcement, where required by law

Your Rights Under PIPA (BC)

As a BC resident, you have the right to:

• Request access to your personal information held by us
• Request correction of inaccurate information
• Withdraw consent to collection or use (subject to legal and regulatory retention requirements)
• File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) at oipc.bc.ca

To exercise any of these rights, contact us at 604-422-8216 or text 604-227-2049.

Sensitive Health Information

We treat health information with the highest level of care. Access to health records is restricted to pharmacy staff, the prescribing physician, and you. Health information is never used for marketing purposes.

Cookies and Session Data

We use session cookies strictly for authentication. We do not use advertising trackers or third-party analytics cookies. Session data is deleted when you log out or your session expires.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page with a revised effective date. Continued use of our services after any update constitutes acceptance.

Contact Us

For privacy-related inquiries: